In order to return the product to us, you must contact us by filling up this form within 24 hours or connecting with us on Instagram with your proof of purchase from our website and two (2) photos of the product you wish to return.

. The product must be in its original packaging including all content in perfect resellable condition.

.Unboxing video is must for any type of claim.

Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

In certain conditions, phone model name screenshot has to be submitted for further proceedings.

Next Steps:-

To return your product, Kindly ship the received item at following address:

3rd Floor , Giriraj Nagar ,Bajwa , Vadodara -391310

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any store credit. We are not liable for lost or stolen package during this return transit. For missing packages, POD is must incase the product is delivered. 

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.

If your store credit is approved, then it will be processed, and will automatically send via mail, within 4-7 working days.

There are certain situations we will not be able to exchange your product (if applicable):

  • If an item is not in its original condition, is damaged or has missing parts not due to our error.
  • If the replacement is initiated more than 24 hours after delivery.

Replacement Policy:

If the product received is wrong, The Case Company will replace the product at no additional cost.

Incase of wrong product received, a replacement request needs to be raised within 24 hours of delivery.

The Replacement order will be shipped within 48 hours.
If the replacement product is not in stock, The Case Company will issue the store credit.
If the delivered product is damaged, broken and in unusable condition, The Case Company will replace the product or issue a store credit. Please note no Refund will be issued.
Once we have received your package and our quality assurance team has verified the contents is in perfect resellable condition, we will contact you and offer you the option of the replacement.
 
If the product is not in the sellable condition, Trendmac will not be liable to replace the product.

Once replaced it can't be either returned or replaced again